GENERAL
Why is the bottle bigger than what is inside?
We use the same size container for all our products which might mean that some bottles have more room inside.
Why are some labels hard to read?
We want to give you all the information in regard to what the capsules contain and the benefits of the product. This may result in a lot of information to be printed on the labels. If you have any questions, you may check our website for further information or contact us and we'd be happy to help.
How should I store my supplements?
We recommend you store the supplements in a cool, dry place, away from direct sunlight.
What is the size of your supplements?
Our products come in 2 different forms pastilles and capsules. The sizing of the capsule varies depending on the type of concern it is addressing. You can check individual product description for specific sizing.
How can I tell if it's allergy free, gluten free, dairy free, vegan, or vegetarian?
All our products are clearly labelled with ingredients including the presence of any allergens.
If I have trouble swallowing, is it ok to break the capsules?
We do not recommend breaking the capsules as the powder inside is a mixture of herbs which may not have a pleasant taste.
Why are some products sold out?
BioEnertec products are in demand, which is great, but that also means that sometimes products sell out. We do our best to keep everything in stock. If you click 'Email me when available' and enter your email address, we'll notify you when that product is back in stock.
How do I become a distributor or purchase BIOENERTEC products at wholesale?
Thank you for your interest in BIOENERTEC products. Please contact us for further discussion.
MANAGING YOUR ACCOUNT
How do I update my shipping and/or billing address?
Go to Account Page and click Addresses Tab to add or update shipping and billing address.
How do I reset my password?
Go to Account Page and click Account Details. You can update your password and information.
ORDERS
Do I need an account to order?
No. You can place an order without creating an account.
What forms of payment do you accept?
We accept Card Payments, Google Pay, Apple Pay, and PayPal
Where do I put my promo code, and can I use more than one?
You can put promo code on the cart and checkout page.
Can I make changes to my order?
We do our best to fulfil and ship your order quickly and efficiently, due to this it may not be possible to make changes after your order is placed. However, feel free to contact us and we will try our best to accommodate your request if possible.
I have a problem with my order - damaged product, broken seal, can't open bottle, missing order, etc. What do I do?
Please contact us so that we are able to assist you.
What is your return policy?
Please contact us so that we are able to assist you.
SHIPPING AND DELIVERY
How much is shipping?
US orders are shipped free of charge.
Do you ship internationally?
We currently sell products in the United States. Now we do not offer worldwide shipping.
How long will shipping take?
Most orders within the United States will be delivered within 3-4 business days from the date of shipment.
Will my BIOFLARE lozenges melt during shipping?
We take care to pack all our items with care so that the heat has minimal effect during shipping. If you notice a problem with your order once it arrives, please contact us and we will be happy to help you out.
SUBSCRIBE AND SAVE
Why do I want subscribe & save?
Its Easy & Flexible – You can change, pause, and cancel anytime.
How does it work?
Your payment method will be charged automatically for each shipment, typically shortly before it's scheduled to be sent out. You'll only be charged for the products you receive, and there are no hidden fees or commitments.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Here’s how to do it: Go to your profile. My Account Page > Select the order that you want to cancel the subscription > Press Cancel.
