Return & Refund Policy

Our goal is to make sure that you’re happy and have the best experience possible with us. You can order with confidence at https://BioEnertec.com. When you make a purchase directly from BioEnertec.com, it comes at no risk to you. If for some reason you are not satisfied with a product purchased from BioEnertec.com, you may return it within 30 days of receipt for a refund of the purchase price (excluding shipping and handling).

Products cannot be returned unless they are new, unopened, unused and in the original factory-sealed packaging. Please note that shipping costs are not reimbursed, and we will only pay return shipping costs if the return is a result of our error. Refunds will be issued after we receive and process your return.

If you purchased your BioFlare product from any retailer, you must return it to that retailer for your refund and comply with that retailer’s returns policies. We do not accept returns of products purchased from retailers.

To start a return for orders placed on BioEnertec.com, please contact customer service through email support@BioEnertec.com with your order number. We will send you return instructions and an authorization number.